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The IT Services Management that we offer separately is the core of our management KIT. Wrapping our expertise ITSM with a lot of Add-ons that are highly demanded by small businesses, from device management, backup policies, drafting security frameworks and IT policies, to free consultation and project management.

Management KIT

IT Outsourcing solution
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KIT Description
Outsourcing your IT function can be a very strategic decision. It relieves you from the headache of managing your IT infrastructure and IT resources within your company. Through our Management KIT, we take care of everything from A to Z. We provide Help desk services to all your staff as well as network management and internet connectivity management. We also manage firewalls at your network's perimeter as well as VPN.
Finally, our true value added service is done in cooperation with your management team. Together we draft the IT policies for your business; to ensure maximum staff productivity, and that the best IT practice policies are implemented.
A full feature list is shown below
KIT components
  • ITSM
Our management KITs
Understanding that every small business has their own requirements and needs, we provide flexible KITs to suit all needs. Below are the different KITs with their features.
Basic KIT

  • End User devices

  • Remote Support
  • On Site Support
  • Printers & Scanners support
  • Internet

  • Maintaining one Internet line
  • Network

  • Basic routing and switching
  • Wireless network management
  • Consultation and other services

  • General consultation
Advanced KIT

  • End User devices

  • Remote Support
  • On Site Support
  • Printers & Scanners support
  • Anti-Virus management
  • Patch management
  • Email support
  • Proactive maintenance
  • Servers

  • Active Directory
  • File Sharing & permissions
  • Internet

  • Maintaining one Internet line
  • Multiple internet lines
  • Network

  • Basic routing and switching
  • Wireless network management
  • Wireless network optimization
  • VLANs management
  • Consultation and other services

  • General consultation
  • Migration projects
Premium KIT

  • End User devices

  • Remote Support
  • On Site Support
  • Printers & Scanners support
  • Anti-Virus management
  • Patch management
  • Email support
  • Proactive maintenance
  • Endpoint backup
  • Emergency calls (after hours)
  • Off-site backups
  • Servers

  • Active Directory
  • File Sharing & permissions
  • Backup and Recovery
  • Internet

  • Maintaining one Internet line
  • Multiple internet lines
  • Loadbalance and Failover
  • Network

  • Basic routing and switching
  • Wireless network management
  • Wireless network optimization
  • VLANs management
  • NAS management
  • Firewall management
  • VPN management
  • Inventory management
  • Consultation and other services

  • General consultation
  • Migration projects
  • New projects planning
  • New projects management
  • IT Policies
  • Running RFQs
  • Budgeting

Our Office
We always strive to use the most up-to-date tools and equipment to best support our clients. We work in a proactive manner; using monitoring tools, alerts and probes to anticipate problems before they occur, and minimize the downtime. This will ultimately result in maximizing your business productivity.
Some pictures of our NOC is below